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Info-Santé 8-1-1 is a free and confidential telephone consultation service.

8-1-1 is the only telephone number for this service. Dialling 8-1-1 promptly puts you in contact with a nurse in case of a non-urgent health issue. The service is available 24 hours a day, 365 days a year. Anyone living in Québec can call Info-Santé 8-1-1 for themselves or a family member.

Info-Santé 8-1-1 nurses give advice and may answer health-related questions. When necessary, they may also direct you to a resource in the health network. Calling Info-Santé 8-1-1 often helps avoid going to a medical clinic or emergency room. However, in the event of a serious problem or emergency, it is important to dial 9-1-1 or go to the emergency room.

Here are a few examples of situations in which you can call Info-Santé 8-1-1:

• You have a seasonal flu that persists several days and you are wondering if you should go see a doctor
• Your child wakes up with a high fever and you are wondering if you should take them to emergency
• You are wondering what to do in order to relieve itching and swelling caused by an insect bite
• You have questions regarding health network resources